Privacy policies

At Noise Store we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for the processing of your personal information is:
Noise Store Antwerp
Kelderstraat 4
2000 Antwerp

info@noise-store.com

2. What Data We Collect

We collect personal data that you provide to us when making a purchase, signing up for our newsletter, or interacting with our website. The data we may collect includes:

Contact Information: Your name, email address, phone number, and shipping/billing address.

Payment Information: Credit card details or other payment methods (processed securely via Shopify).

Order Details: Information about the products you purchase, your order history, and preferences.

Device and Usage Data: Information about your device (e.g., IP address, browser type) and how you interact with our website (via cookies or analytics tools).

3. How We Use Your Data

We use your personal data for the following purposes:

Processing Orders: To process and deliver your orders, including payment and shipping.

Customer Service: To respond to inquiries, provide support, and resolve issues with your order.

Marketing Communications: If you have opted in, to send you promotional emails, updates, and offers.

Website Improvement: To analyze and improve the functionality and user experience of our website.

4. Legal Basis for Data Processing

In accordance with the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual Necessity: We process your data to fulfill our contractual obligations, such as processing and shipping orders.

Consent: If you have given explicit consent (e.g., for marketing emails), we process your data for that purpose.

Legitimate Interests: We may process data for our legitimate business interests, such as improving our website or protecting our business against fraud.

5. Sharing Your Data

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in running our business, such as:

Payment Processors: To securely process payments (e.g., Shopify Payments, PayPal).

Shipping Providers: To fulfill your orders (e.g., DHL).

Marketing Services: For email marketing or promotional purposes (e.g., Mailchimp, Google Analytics).

All third-party partners are required to comply with applicable data protection laws and regulations.

6. Your Data Protection Rights

Under Belgian law and the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request corrections to any inaccurate or incomplete information.

Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.

Right to Restriction: You can ask us to limit the processing of your data in certain situations.

Right to Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.

Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.

To exercise any of these rights, please contact us at info@noise-store.com

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders and complying with legal obligations. Once your data is no longer needed for these purposes, we will delete or anonymize it.

8. Security of Your Data

We take the security of your personal data seriously and use industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. Cookies

Our website uses cookies to improve user experience, analyze traffic, and provide personalized content. By using our website, you consent to the use of cookies as described in our Cookie Policy

10. International Transfers

If you are located outside of the European Economic Area (EEA), please note that your personal data may be transferred to, stored, and processed in countries outside the EEA. We will ensure that any such transfers comply with applicable data protection laws and that your data is protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the introduction of new services. We will notify you of any significant changes by posting the updated Privacy Policy on our website, and the "Last Updated" date will reflect the most recent revision.

Last updated: 16 December 2024